(Q) Can I cancel an order once it has been placed?
(A) You cannot use our website to cancel a submitted order, but you may call Customer Solutions at 1-800-343-9353 between 8:00 AM - 10:00 PM Eastern Time, Monday through Friday and Saturday 8:30 AM - 5:00 PM Eastern Time. Have your Order Number ready to expedite your request. You can also e-mail your request to Customer Solutions at firstname.lastname@example.org your Order Number and daytime telephone number. Please note that we will make every attempt to cancel an order upon your request. We are committed to shipping orders as quickly as possible, so it is often too late to stop an order once it has been submitted.”
Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Massachusetts, Maryland, Maine, Michigan, Mississippi, Minnesota, Nebraska, New Mexico, New York, North Carolina, North Dakota, New Jersey, Nevada, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Washington, Virginia, West Virginia, Wisconsin, Wyoming.
(Q) What If My Business Is Tax-Exempt?
(A) If you are ordering for a tax-exempt organization, please send a copy of your tax-exempt certificate email@example.com prior to placing your order. Processing your certificate may take up to 2 business days. We are unable to remove or refund previously charged tax.
Currently, we are unable to take tax-exempt orders on our website--please call your order into 800.343.9353.
(Q) How do I check the status of my web order?
(A) Click the green "My Account" button near the upper right-hand corner of the page. Then, on the next page, simply enter your email address and password and click on the green "login" button.
• Visa (credit or debit)
• MasterCard (credit or debit)
• American Express (U.S. or international)
• Sorry, we do not accept C.O.D. orders.
Exchanges & Returns
(Q) What if I receive a damaged package?
(A) Please call our Customer Service Department at 1-800-343-9353 as soon as possible after receipt of the damaged package. Monday through Friday 8:00 AM to 10:00 PM Eastern Time, Saturday and Sunday 8:30 AM to 5:00 PM Eastern Time
My Account Information
(Q) How do I use the "Wish List" feature?
(A) Use a Wish List to create and maintain a list of the items you'd like to receive, and then email it to your friends and family. On each product page, you have the option to "Add to Wishlist" (see link near the red "Buy Now" button). Clicking on that link automatically adds that item to your Wish List (you'll be asked to log in if you're not already logged in). To view your Wish List, click the green "My Account" button near the upper right-hand corner of the page. Log-in (if you haven't yet) and then click on "My Wish List" in the "Account Dashboard" on the left side of the page.
(Q) What if I forgot the email address I used?
(A) If you've forgotten which email address you registered with, or if you receive an error message that says, "Your email address was not found in our database," please email us at firstname.lastname@example.org. Be sure to include any error message you are seeing, as well as your email address and Order Number, if applicable. Please note: If you've registered to receive our weekly emails, but are getting the "Your email address is not in our database" error, you will need to register as a "NewCustomer" to place an order.